If you do not recognise a transaction which was made from your account, then we advise that you lock your card from within the app. To do this you need to:
- Head over to My Card page which can be found by clicking the last icon at the bottom of the Xonder App screen.
- Below the image of the Xonder card, you will see a swipe-able tab. It should be on, and say Unlocked next to it.
- To lock your card, you will need to tap the swipe-able tab so that it turns off and now says Locked.
Once you’ve locked your Xonder card, it’s a good idea to check the following:
- Any subscriptions – in most cases, a free trial might have rolled over into a paid service.
- Any recurring payments – see if there are any ongoing payments that may have been arranged on a recurring basis.
- Sometimes merchants appear under different trading names on your statement and in your transaction history. When this is the case, its worth having a look online to see what other names the company use.
If you still don’t recognise the card transaction, please get in touch with our Customer Service team via the in-app support chat or email us at support@xonder.co.uk as soon as possible.
