Support
We are here to help you. That’s why we offer support 24/7 for our Xonder customers. Whenever you need help, we will be here to help you out in the best way possible. Our team are trained to the best standard, so you know you are in good hands.
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BENEFIT
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BENEFIT
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BENEFIT
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Help & Support Centre
Need some support? Our support centre has you fully covered.
Still can't find what your looking for?
Business Account Info
- Forgot password?
- What is the difference between a Payee and a Merchant?
- Open additional accounts
- Does the additional personal GBP account pay interest?
- How do I close my additional business current account?
- Does Xonder offer a savings account?
- Are there any monthly account fees on the business account?
- What are the contactless transaction limits?
- Does my contactless limit reset every day?
- What should I do if my card is lost or stolen?
- How do I activate my Xonder card?
- How do I know my bills have been paid?
- Why has my card transaction been declined?
- My card hasn’t arrived yet. What should I do?
- Can I request my transaction history if my account has been closed?
- I don’t recognise a transaction, what should I do?
- My card hasn’t arrived. What should I do?
- I want to close my account
- How can I add money to my Xonder Bank Account?
- What happens if I lose my phone?
- How can I change my phone/ device?
- What if I signed up as a sole trader but now I’ve become a Limited company?
- How can I apply for a business account?
Card Terminals
- Business Resource Centre
- Gift Cards
- PCI Compliance
- Cards Accepted
- Dynamic Currency Conversion
- Contactless
- Chargebacks
- Terminal Rolls
- Passwords
- Terminal Power On/Off
- Reprinting Additional Reports
- Reporting (Terminals)
- Voiding a transaction
- Refunds
- Hotel / Guesthouse Functionality
- Restaurant Functionality
- MOTO (Mail Order / Telephone Order)
- Carrying out a transaction
- Change of legal entity (COLE)
Xonder App How To's
- How do I get my Account Confirmation letter?
- How do I change my passcode?
- How do I manage my devices?
- I don’t require any help – how can I leave a message?
- How do I share my account details?
- How do I use your Currency Exchange Calculator?
- How can I add a receipt to a transaction?
- How can I add a note to a transaction?
- I need help – how can I talk to someone from with the app?
- How can I view previous payments I have made to a specific payee?
- How can I apply a category to all past and future transactions?
- How can I make a payment to a previous payee?
- How can I apply a category to a single transaction?
- How do I download my Statements?
- How do I log out of the Xonder App?
- How do I update my personal details?
- How do I change my password?
- How can I make a payment to a new payee?
Lost or Stolen Card?
Please call us immediately on 0203 305 7216 or go into the Xonder app and freeze your card before reporting it as lost/ stolen in the Card Management settings. Calls may be recorded and monitored for security and training purposes.
Have another question?
Fill in the form below with your question and we will get back to you as soon as possible.
Business Account
No Monthly Fees | No Transaction Fees
Whether you’re on-the-go or working from home, you can easily access your account in a way that suits you. Get started for free today. Get started below!
